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- HP Community
- Printers
- Printer Setup, Software & Drivers
- return center contact? Please getting put into circles with ...

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10-20-2021 10:00 AM
worked with tech support Saturday to get new printer set up that i just purchased from HP.com store - we tried for an hour and could not resolve problem. Support said this new printer needs to be returned - they transferred me to the return center - only to get a message saying they are closed and told to call back later during regular business hours. (what number?? I was transferred. Sent online request for return giving all details and case number - I got an email reply today saying talk to tech support to resolve issue! I called tech support again - held for 12 minutes to speak to someone - finally was transferred to a number ... who said they couldn't hear me and hung up AHHHH! Please help me get to the return center.
10-23-2021 07:06 AM
Welcome to the HP Support Community!
I want to thank you for taking the time to speak to us today.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
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I am an HP Employee