scammed by a 123 hp site... bank fraud

[MaryAnn_M]

Was looking for help setting up scanner function on new Mac.  Somehow ended up with a pop-up from Kevin.

Since I thought I was on the legit HP site, I accepted the chat assistance.  Downloaded the remote Zoho so he could quickly diagnose the problem.  From there it felt odd and when he asked for $199 to fix the coding and multiple layering that things would continue to get worse and worse if I did not fix immediately.  I said No..I'd rather not spend 200 ...I could manuever the scan through the HP website..I just wanted a more direct link, like on my laptop.  I asked him who he was working for and he clicked to my Safari and then to BBB.org and showed me a company's great reviews.  Annansys I think was the name of the company.   He called me and again reiterated that unless I fixed it now, things would continue to get worse. I said no..but I could call him back at that number and revisit it later? he said yes.

 I knew something was off when he was disconnecting the remote connection and chose to DELETE the chat info we had instead of saving it.   I deleted the Zoho app and restarted my computer.  Went to bed.  Woke up at 3:30 am to find over 15 fraud charges on my bank cards.  Apparently "someone" searched my email and phone number and set up a Facebook ad account raking in the charges through PayPal and Facebook. Cards cancelled and all password changed.  May not have been "Kevin"...but the timing is so strange. Apparently I am not the only one they target using a fairly close domain name and language.

[Dragon-Fur]

@MaryAnn_M 

No, you are not the only one.

There are many "similar" sounding fake websites of this sort all over the net.

This is prime hunting ground for thieves, scoundrels, and various low-life scammers.

Contact your bank, of course - tell them you have been the victim of fraud and provide the details.

Most banks / credit card companies won't hold you responsible and will refund your money.

The unfortunate result is the thief usually still gets to keep his ill-gotten reward.

The other bad part, of course, is if you let someone into your computer.

Some of these actors are worse than others - the very act of letting them connect with your computer might be enough for a skilled thief to find and steal valuable information - private files and the like.

What else?

Your data is compromised, your bank information is compromised.

Best act accordingly - scrub the system, change all your bank information, change every password.

What else?

READ – Be Informed – Be Aware

HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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[MaryAnn_M]

Thanks 

yes... I caught on during the “chat” that I didn’t need his complex coding... and something was wrong.

yes... today’s work is to change all the passwords 

holy cow... there’s a lot of them!!

but I did get Facebook and PayPal shut off and changed passwords immediately 

and bank notified and cards canceled 

hope there’s not a whole lot more... thankful I have lifelock security and no malware detected on several scans

[Dragon-Fur]

@MaryAnn_M 

You are welcome.

Well, I am sorry you were caught in the trap.

Good job so far.

Yes decent security software can certainly help dig out the remnants of dirt.

It may not be immediate, an agent may contact you (here on the thread first) for some follow up.

Stay Safe (in all ways).

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Riddle_Decipher]

@MaryAnn_M I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[MaryAnn_M]

thank you.  I hope I answered you correctly.  reach out tomorrow if you have more questions. 

I have spent most of today changing passwords and checking all my other accounts.

what a pain... thanks for helping me.

I get to see what sticks in my bank account and they will refund me. 

[MaryAnn_M]

I still need to figure out why my new Mac desktop recognizes the printer and fax ability and NOT the SCANNER part.

Any ideas?

This is how I ended up in this mess.

[Dragon-Fur · Accepted solution]

@MaryAnn_M 

I understand - and the whole mess is unfortunate.

Consider

Can you start a new thread - that is, create a separate thread for the printer and the issue with the scanner?

Include the printer model, the Operating System and version, and a simple description of what is not working.

Someone who understands Mac OS (not me) can likely help.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[MaryAnn_M]

yes. 

Thanks 😄