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HP Photosmart 5520 e-All-in-One Printer
macOS 11.0 Big Sur

get message that the inkjet8.driver will damager my computer and to report malware to Apple.  I cannot select the type of output from the scanner (pdf, jpeg ...) nor the name and destination of the file.  I tried to install a new driver but got again the same message that would damage my computer

1 REPLY 1
HP Recommended

Hi @esmeralda222,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are unable to scan from the computer.

 

Try updating mac and printer firmware

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update your Mac, try these steps - How to update the software on your Mac

 

Uninstall HP Easy Start

  • Click on the Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
  • Click on Continue to uninstall the software.
  • When prompted for a password, type in your system password
  • You can also uninstall by opening HP Easy Start.

 

 Download HP Easy Start and install the printer.

You can also install the HP Smart App from the app store.

 

You may also add the AirPrint printer to the Mac printer queue

 

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
  2. Check if your printer name displays in the Printers list, and then do one of the following steps.
    • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
    • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
  3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
  4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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