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[HKS33]

software and drivers are corrupted. to get new ones for HP it directs me to admin. and password. I do not know the password. how do I get around that to get the download? 

[Sneha_01]

Hi @HKS33,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're encountering issues with corrupted software and drivers for your HP printer and need to download new ones but are being prompted for admin credentials, here are some steps you can take:

1. Download from HP Support Website

• Use Another Computer: If you have access to another computer (or a mobile device), go to the HP Support website.
• Find Your Printer Model: Enter your printer model (e.g., HP 4100) in the search bar to find the specific support page.
• Download Drivers: Look for the “Drivers” or “Software” section and download the latest drivers for your operating system.

2. Use a USB Connection

• If possible, connect your printer directly to your computer via USB. This can sometimes allow you to install the necessary drivers without needing to go through network settings.

3. Admin Account Access

• Check for Password: If this is your personal computer, try to recall any passwords you may have set. Sometimes, it's the same as your Windows or Mac user account password.
• Reset Password: If you’ve forgotten the password and it's a Windows computer, you may be able to reset it using a password reset disk or recovery options.

4. Windows Built-in Drivers

• If you're using Windows, sometimes the operating system has built-in drivers that can help:
  • Go to Control Panel > Devices and Printers.
  • Click on Add a printer and see if Windows can detect your printer automatically.

5. Use HP Print and Scan Doctor

• Download the HP Print and Scan Doctor tool from another computer or device. This utility can help troubleshoot and resolve issues with printers, including driver problems.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support