serial number not recognized 6055e

[alky2323]

Bought a new HP ENVY 6055e about a month ago, installed it with no problems. Now trying to get help, first question is always serial number, but when i very, very carefully type it in, all i get is "please enter a valid serial number"

[Irfan_06]

Hi @alky2323,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Please elaborate on the issue to assist you further..

- May I know which application you are using to print?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[alky2323]

Hi Irwin6, thanks for your offer of help.

[Personal Information Removed]

using windows products, desktop and laptops, to print from, not printing one specific thing, but a wide range from emails, financial/tax documents, or just articles a friend sends me.

I used to have a 6000 printer that stopped working but it is still listed as a printer choice when i try to print something. i mention this because when i got this new printer, also a 6000 model, and set it up, i still see the old printer as the only 6000 series choice in my list of printers.