setting up new HP8125e printer scanner - scanner not working

[Jim_9255]

8125e printer won't scan

[Hawks_Eye]

Hi @Jim_9255 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your HP OfficeJet 8125e printer is not scanning, here are some steps to help troubleshoot and resolve the issue:

 

Check for Software and Driver Installation

HP Smart App: Ensure that the HP Smart app is installed on your Windows 11 computer. This app is essential for scanning and managing your printer functions.

• Download the HP Smart app from the Microsoft Store if you haven't already.

Install Full Feature Software: Make sure you have the full feature software installed for your printer. You can download it from the HP Software and Driver Downloads page by entering your printer model and operating system.

 

Connection Verification

Check Printer Connection: Confirm that your printer is properly connected to the computer over USB or connected to the same Wi-Fi network if you are trying to scan wirelessly.

Restart Devices: Try restarting your printer, computer, and router to refresh the connection.

 

Windows Settings

Scanner Setup in Windows:

• Go to Settings > Devices, and make sure your printer is listed under Printers & Scanners.
• If not, click on Add a printer or scanner to set it up.

Run Scanner Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Click on Scanners and run the troubleshooter to identify and fix scanning issues.

Direct Testing and Settings

Test Scan Function: Open the HP Smart app, select your printer, and try running a scan directly through the app to check if the scanner is detected.

Firewall/Security Software: Temporarily disable any firewall or security software that might be blocking the scanning function and test scanning again.

 

Further Assistance

If these steps do not resolve the issue, you may want to:

• Check for any firmware updates for your printer via the HP website.
• Refer to the printer's user manual for any model-specific troubleshooting steps.

These steps should help you set up and troubleshoot your HP OfficeJet 8125e scanner effectively.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye