setup HP account and printer. when I go to print, it says the process is incomplete

[Gr320]

Just purchased new HP OfficeJet 8015e printer and setup HP account and printer.  I have restarted both my PC and printer and the window on the printer states I have not completed setting up my account or printer.  Also verified internet connection is correct.  Frustrated!!!!!  Do I need to connect the printer directly to my PC?  

[Kuroi_Kenshi]

Hi @Gr320,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps:

Ensure Printer Hardware is Set Up:

• Remove all packing materials from the printer.
• Connect the printer to a power source.
• Refer to the setup poster that came with the printer if needed.

Install HP Smart App:

• On your Windows PC or mobile device, download the HP Smart app from 123.hp.com.
• Follow the on-screen instructions to download and install the app.

Open HP Smart App:

• Launch the HP Smart app.
• Click on Set Up a New Printer.

Connect Printer to Network:

• Ensure your printer is connected to the same Wi-Fi network as your computer or mobile device.
• If prompted, enter your Wi-Fi network password.

Complete Firmware Update:

• During the setup process, the HP Smart app may prompt you to update the printer firmware.
• Follow the on-screen instructions to complete the firmware update.
• Click Complete Update and then Finish Setup.

Set Up HP Account:

• Sign in to an existing HP account or create a new one if you do not have an HP account.
• Follow the instructions to verify your account.

Finalize Setup:

• Follow the remaining steps in the HP Smart app to complete the setup:
  • Redeem free printing offer if applicable.
  • Select your Print Plans.
  • Add your shipping address and billing details.

Print/Scan a Test Page:

• Load paper into the input tray.
• Click Continue and print a test page to ensure everything is working correctly.

Refer to this link for further assistance: Click Here

I hope this helps.

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Best regards,