• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-01-2020 12:06 PM

HP Recommended
Product: OfficeJet 4620
Operating System: Microsoft Windows 10 (64-bit)

The 4620 Printer seems to work fine with a new installation of Windows 10, but attempts to setup drivers and utilities using HP Smart App fails to recognize USB connected printer.  I have no need to setup for a WiFi connection, since the printer sits next to my Windows computer, so a USB cord makes more sense.  As noted above, the printer is connected, since it works without benefit of the utility software.

 

An suggested solution for this issue will be appreciated.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2020 09:47 AM

HP Recommended

@Steve517, Welcome to HP Support Community!

 

I see that you're unable to set up the printer on USB. I'd recommend you go through the steps from the document HP Printers - 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Wi... to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-04-2020 09:47 AM

HP Recommended

@Steve517, Welcome to HP Support Community!

 

I see that you're unable to set up the printer on USB. I'd recommend you go through the steps from the document HP Printers - 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Wi... to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.