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‎03-01-2020 12:06 PM

HP Recommended
Product: OfficeJet 4620
Operating System: Microsoft Windows 10 (64-bit)

The 4620 Printer seems to work fine with a new installation of Windows 10, but attempts to setup drivers and utilities using HP Smart App fails to recognize USB connected printer.  I have no need to setup for a WiFi connection, since the printer sits next to my Windows computer, so a USB cord makes more sense.  As noted above, the printer is connected, since it works without benefit of the utility software.

 

An suggested solution for this issue will be appreciated.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2020 09:47 AM

HP Recommended

@Steve517, Welcome to HP Support Community!

 

I see that you're unable to set up the printer on USB. I'd recommend you go through the steps from the document HP Printers - 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Wi... to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎03-04-2020 09:47 AM

HP Recommended

@Steve517, Welcome to HP Support Community!

 

I see that you're unable to set up the printer on USB. I'd recommend you go through the steps from the document HP Printers - 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Wi... to resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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