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‎12-22-2021 04:00 AM

HP Recommended
Product: envy 7855
Operating System: Microsoft Windows 10 (64-bit)

photo envy 7855 printer. will not setup. computer can't find it and neither can the app.

 

Category:
1 REPLY 1

‎12-27-2021 12:21 PM

HP Recommended

@solitairenc

 

Welcome to the HP Support Community.

 

Let's reset the network settings:

 

To restore the printer to the original network settings 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

 

Once done, connect it back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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