should my printer IP address be the same as my computer IP address, my printer is offline

[jane134]

should my printer IP address be the same as my computer IP address, my printer is offline but connected to internet.

[Kumar0307]

@jane134, Welcome to the HP Support Community! I’m here to help.

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Are you using a Mac or a Win PC?

No two devices connected to the same wireless network will have the same IP address. It should be different. 

For now, restart the router, the printer, and the computer

Check if this helps.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[jane134]

Thanks Kumar, However I seemed to have resolved the problem somehow, not sure how as tried many fixes but thankfully its working but still shows offline on HP Smart !!!

[Kumar0307]

@jane134

Glad to know that. You may reinstall the HP Smart app and check if that helps.

Keep me posted. 

[JCW53]

I restarted printer and lap top but printer will not print. I have a MacBook Air and the printer is HP Laser Jet Pro MFP M125nw. Configuration shows Network Name (SSID) as Plusnet-WGSW but I want the printer to use my Nest wifi with IP 192.168.86.63. In the "General" tab in the printer the location states 192.168.86.63 but will not print.  Can you help?