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‎06-03-2025 08:26 AM

HP Recommended
Product: HP3760
Operating System: iOS

I've sold my HP3760 printer and the buyer has contacted me to ask for a password which is requested when she tries to install it. I have removed it from my HP account but is there something else we need to do to reset it? 

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1 REPLY 1

‎06-04-2025 09:29 PM

HP Recommended

Hi @k23vlr,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Remove Printer from HP Smart Account: Since you’ve already removed the printer from your HP account, the next steps focus on the device itself.

Factory Reset: Performing a factory reset will revert the printer to its original settings.

  • Unplug the printer from the power source for at least 60 seconds.
  • Reconnect the printer to the power and turn it on.
  • Navigate to the printer’s menu.
    • For touchscreen models: Go to Settings > Printer Maintenance > Restore > Restore Factory Default or Restore Settings.
    • For non-touchscreen models: Refer to your printer's user manual for the reset procedure, often involving a combination of buttons.

Clear Network Settings: If the printer is connecting to a Wi-Fi network:

  • Access the Network settings from the printer’s menu.
  • Select Restore Network Settings to clear previously stored Wi-Fi networks.

Update Firmware: Ensure the printer is using the latest firmware. This can be done by visiting the HP support website and searching for firmware updates for the HP3760 model.

Reinstallation: The new owner should now be able to set up the printer as if it were brand new:

  • Download the latest drivers and setup software from the HP website.
  • Follow the installation instructions, which will guide through connecting the printer to their Wi-Fi and setting it up.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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