stop printer information report from printing

[Ja-nut]

I want to turn off the r Printer information report. I don't want it to print.

[Sneha_01]

Hi @Ja-nut,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To stop the Printer Information Report from printing on an HP LaserJet printer, you typically need to adjust the printer settings either through the printer's control panel or through the printer's web interface (if available). Here's how you can do it:

Using the Printer's Control Panel:

• On the printer's control panel, navigate to the "Setup" or "Settings" menu.
• Look for an option related to "Reports" or "Information".
• Within the Reports or Information menu, you should find an option to disable the Printer Information Report. Select this option and save your changes.

Using the Printer's Web Interface:

• Open a web browser on a computer connected to the same network as the printer.
• Enter the printer's IP address into the address bar of the web browser and press Enter. This should access the printer's web interface.
• Log in to the printer's web interface using the appropriate credentials (if required).
• Navigate to the Settings or Configuration section of the web interface.
• Look for an option related to Reports or Information.
• Disable the option for Printer Information Report or similar, and then save your changes.

Through Printer Software:

• Install the HP printer software on your computer if you haven't already done so.
• Open the HP printer software.
• Navigate to the printer settings or preferences.
• Look for an option related to reports or information.
• Disable the option for Printer Information Report or similar, and then save your changes.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[IrritatedUser10]

I have looked for the setting to disable this option in my web interface and the software. I can not find it. I have to disconnect the printer from the power supply so it doesn't continuously print out this report. It seems to print out the report every minute. Overnight it printed out 50 copies, it would have printed more but the tray ran out of paper.

[Sneha_01]

Hi @Ja-nut,

Thank you for  your response, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Rachel571 

HP Support 

[IrritatedUser10]

Unfortunately next to my profile name there isn't a private message icon, just a notifications button.

[Sneha_01]

Hi @Ja-nut ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support