cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Terry26a
Level 1
3 2 1 0
Message 1 of 2
130
Flag Post

Solved!

the hp utility for macOS (on Big Sur) aborts when checking ink levels (graphic display)

HP Recommended
HP OfficeJet Pro 6968
macOS 10.15 Catalina

The hp utility for MacOS crashes consistently when viewing the graphical representation of remaining ink levels.

Screen Shot 2020-11-22 at 7.32.27 AM.pngScreen Shot 2020-11-22 at 7.33.24 AM.pngScreen Shot 2020-11-22 at 7.32.58 AM.png

1 REPLY 1
Terry26a
Author
Level 1
3 2 1 0
Message 2 of 2
Flag Post
HP Recommended

There is a newer version of the software in the Mac app store called "HP Smart".

It works fine with Big Sur 11.0.1

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation