the printer could not connect to web server

[Bozan]

Getting "Server Problem" with below message: The printer could not connect to web services. the server might be busy or temporarily unavailable. Try again later'

keep getting above message - the reason trying to access webserver to order ink automatically. 

can anyone help/advise - many thanks

[Bernard42]

                        Hello disruptor,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I am glad to assist you to fix the server connection error on your printer.

How is the printer connected?

Meanwhile, follow these steps to fix the issue.

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

  NOTE: 

  If you connect your printer to a computer with a USB cable, web-connected printing services  do not  work.

  • If your printer is connected with a wired (Ethernet) connection , check the cable and the lights on the printer’s Ethernet 

     port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

  • If your printer is connected with a wireless connection , make sure the wireless feature is on and the printer is connected to the same network as your computer.

    Some printers have a wireless icon 

     and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

• On your control panel, press the HP ePrint

   icon.

  If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

  • If a summary screen displays , Web Services is already on.

  • If a prompt to turn on Web Services or set up HP ePrint displays , follow the prompts to turn it on or set it up.

• If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:-  Click here

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Take care of yourself and have a good day.

           Regards,