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Locked

‎08-07-2022 05:08 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: macOS 11.0 Big Sur

I'm trying to reset my printer because I have a different wireless provider but I am unable to preform a factory reset because it says this feature is locked by the person who set up the printer.  Please advise.  Can I do it from my laptop & if so how? thanks!

Category:
1 REPLY 1

‎08-07-2022 05:26 PM

HP Recommended

I solved it!!! I searched & did a partial reset using the return "button" on the printer & hitting it 4 or 5 times (even when it was not lit up) until I got HP support & scrolled down to find partial reset.  Amazing!!

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