to install the security bypass on this very old 8620 printer.!!!!!!! why can I not do it..????

[cardac11]

hello HP support.. I have an older HP 8620 officejet.?????? I want the firmware which installs the security bypass check..

My wife uses the printer a great deal.. we are both elderly folks.. WHAT the hell does HP believe they achieving by annoying folks who wish to carry on using this great product.!! the firmware version is now...FDP1CN2022AR ....

Susan was using the printer and said .. it stopped printing.!!

I investigated and found that possible software upgrade had SECRETLY TAKEN PLACE.!!! WHAT THE HELL FOR.!!!????

I also found that all of a sudden the printhead had failed..

I managed to clean that.. and really clean it.. took me 2 weeks... **bleep**.!!!

I then put new cartridges into the printer... and now it claims they not compatible...!!!!

I further researched - found there is a firmware downgrade.!!! 1910A - which the updater software refuses to accept.!!!

Please excuse me.. but what the hell purpose are you causing.!! YOUR **bleep** - HP SHOP has closed down in our shopping centre.!!! and I know it's because HP are bloody useless.!!!! cannot sell anything.!! in south africa..

So please make it PUBLIC KNOWLEDGE on how to downgrade / bypass thew bloody useless - cartdridge security check.!!

Thanking you.!!! I await a very speedy reply to my email.. address.!!

I hope I never ever have to waste money on more HP products.!!

I am waiting.!!!

Kindest Regards.!!

(as you can imagine... I AM VERY FÍNG PISSED OFF.!!!

[Garp_senchau]

@cardac11, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends using genuine HP ink or toner supplies available from the HP Store. Go to HP Anti Counterfeiting and Fraud Program for more information on using authentic HP cartridges.

If the error displays with genuine HP cartridges, select No, OK, or Continue. If the print job completes, the issue is resolved but you might need to dismiss the message every time you print until the cartridges are depleted. Otherwise continue with these steps to resolve the issue.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.
2. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
3. Unplug the power cord from the power source.
4. Wait 60 seconds.
5. Connect the power cord directly to a wall outlet and to the printer.
6. Turn on the printer to complete the reset.

Replace the problem cartridge

Installing a new cartridge usually resolves cartridge errors.

1. Obtain a replacement cartridge.

• Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
• Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
2. Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
3. Repeat these steps to replace any other cartridges indicated in the error message.
4. Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,