totally frustrated

[NotHappy919202]

Bought Thursday, September 19, none thing but problems, Today I wanted to copy but then, states on paper, but there was paper, so I added more paper, then states: no paper in draw #2, but there is no draw #2,.. Wanted to Scan but had to setup up  in PDF to scan. Today paper jamb when trying to scan from Copier to computer. Computer and printer do not communicate with each other. I have to keep going back to computer setting to click the correct printer.  I am returning it to the store.

I require a working copier for my job.

[Irfan_06]

Hi @NotHappy919202,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that is malfunctioning.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support