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‎06-11-2026 05:38 PM

HP Recommended

I have two  HP OfficeJet Pro 9730 printers with same name installed on my network. HP Smart and now warranty checking cannot tell them apart. I am unable to give them unique names at the highest level so that I can distinguish between them. 

 

If I open lower level windows / delve deep into the printer screens I can identify which printer is where but I'd prefer not to be opening numerous screens to identify the printer I want to print to.

 

How do I rename HP OfficeJet Pro 9730e Series to eg Printer Study so when I open the HP Smart App the window displays Printer Study?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-11-2026 07:12 PM - edited ‎06-11-2026 07:13 PM

HP Recommended

Use the new  "HP APP" as it allows a nickname. 

 

BeemerBiker_0-1781226711656.png

 

BeemerBiker_0-1781226812578.png

 

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3 REPLIES 3

‎06-11-2026 07:12 PM - edited ‎06-11-2026 07:13 PM

HP Recommended

Use the new  "HP APP" as it allows a nickname. 

 

BeemerBiker_0-1781226711656.png

 

BeemerBiker_0-1781226812578.png

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
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‎06-11-2026 08:16 PM

HP Recommended

Thanks. I’m not a smart phone app user so my desktop issue has not been fixed. When I use the smartphone app I’ll use the nickname.

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‎06-12-2026 07:29 AM - edited ‎06-12-2026 07:33 AM

HP Recommended

That was the windows 11 version.  The app is not available for 32 bit or older windows.

 

If it does not show up in the microsoft store then run wsreset to reset the store.  I have no experience with MacOS other than a hackintosh years ago.  It is suppose to replace hp smart.

 

If it still does not show up possibly the UK version is not available ???

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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