unable print via smart setup HP DeskJet 3630 all-in-one printer

[Srivathsan_J]

MY PRINTER "HP deskjet 3630 all-in-one printer", Trying print via wifi mode in smart app from samsung phone.its working fine well before and its not able connect for printing.. even tired with new incs, & changed multiple location 

It searching for connectivity not sure. tried multiple times/days

  

[Alden4]

Hi @Srivathsan_J,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing connectivity issues with your HP DeskJet 3630 printer when trying to print via Wi-Fi from your Samsung phone, there are several troubleshooting steps you can try to resolve the issue.

Check Wi-Fi Connection:

• Make sure that both your printer and your Samsung phone are connected to the same Wi-Fi network.
• Check if other devices can connect to the Wi-Fi network successfully.

Restart Devices:

• Restart both your printer and your Samsung phone. This can often resolve temporary connectivity issues.

Printer Connection Status:

• Print a network configuration or status page from your printer to verify its connection status. Refer to your printer's manual for instructions on how to do this.

Reinstall Printer App:

• Uninstall the HP Smart app on your Samsung phone and reinstall it from the app store. This can help resolve any app-related issues.

Check Printer Queue:

• If there are any pending print jobs in the printer queue, try canceling them and then attempt to print again.

Update Firmware:

• Ensure that your printer's firmware is up to date. Visit the HP support website and check for any available firmware updates for your printer model.

Forget and Reconnect Wi-Fi:

• On your printer, forget the current Wi-Fi network and reconnect to it. Follow the printer's manual for instructions.
• On your Samsung phone, forget the Wi-Fi network and reconnect to it.

Check Printer Settings:

• Ensure that the printer is set to "Online" or "Ready" status. Check for any error messages on the printer's display.

Firewall/Antivirus:

• Disable firewall or antivirus temporarily on your phone to see if it's causing the connectivity issue.

Mobile Data:

• Ensure that your Samsung phone's mobile data is turned off when attempting to print via Wi-Fi.

Printer IP Address:

• Manually set a static IP address for your printer. Consult your printer's manual for instructions on how to do this.

Remember to consult your printer's manual for model-specific instructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support