unable to connect my printer to my lap top

[thfcfan]

unable to connect my printer to my lap top as continues to say its offline when it is powered on and on wifi

[Raj_05]

Hi @thfcfan,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is showing as "offline" on your laptop even though it is powered on and connected to Wi-Fi, here are steps to troubleshoot and resolve the issue.

Check Printer and Network Connection

Printer Connectivity

• Ensure the printer is connected to the correct Wi-Fi network. Check the printer’s control panel or settings for the Wi-Fi connection status.
• Restart your printer to refresh its network connection.

Wi-Fi Signal

• Make sure the Wi-Fi network is stable and the signal is strong. Move the printer closer to the router if needed.

Network Consistency

• Ensure your laptop is connected to the same Wi-Fi network as the printer.

Set the Printer as Default

1. On your laptop, go to:
   • Windows: Control Panel > Devices and Printers or Settings > Bluetooth & Devices > Printers & Scanners.
   • Mac: System Preferences > Printers & Scanners.
2. Right-click on your printer (Windows) or select it (Mac) and choose "Set as Default."

Remove and Re-add the Printer

1. Remove the printer from your laptop’s printer list:
   • Windows: Select the printer, click Remove Device.
   • Mac: Select the printer, click - (minus) button.
2. Re-add the printer:
   • Windows: Click Add a Printer, select your printer, and follow the on-screen instructions.
   • Mac: Click the + (plus) button, select your printer, and follow the on-screen instructions.

Check Printer Offline Mode

On Windows:

• Go to Devices and Printers.
• Right-click your printer, and click See what’s printing.
• In the menu bar, ensure Use Printer Offline is unchecked.

On Mac:

• Go to Printers & Scanners and ensure the printer is not paused or set to offline.

[Raj_05 · Accepted solution]

Run HP Smart App or HP Print and Scan Doctor

1. Download and install the HP Smart app or HP Print and Scan Doctor (Windows only).
   • HP Smart app: Helps detect and resolve issues automatically.
   • HP Print and Scan Doctor: Diagnose and fix connectivity and printing issues.

Restart Devices

1. Restart your printer, laptop, and router.
2. Allow all devices to reconnect and check if the printer appears online.

Update Drivers

1. Visit the HP Support website and download the latest drivers for your printer model.
2. Install the updated drivers on your laptop.

Assign Static IP Address to Printer (Advanced)

1. Access your printer’s network settings from its control panel.
2. Note the current IP address and assign a static IP address within your router's admin settings.
3. Add the printer manually on your laptop using this static IP address.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support