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‎06-18-2023 09:06 AM

HP Recommended
Product: HP DeskJet 3630 All-in-One Printer

I have been given a 3630 all in one printer.  The previous owner has deleted it from their instant ink account.  I have added the printer to my HP Smart app.  I have bought an instant ink enrolment kit, however, to enroll requires a printer claim code which I don’t have.  I have printed a network configuration page and a printer info page but there is no code.  I have tried the prefix to the @hp.com address (set by the previous owner). it not joy.  HELP PLEASE!!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-18-2023 10:10 AM

HP Recommended

Hi,

From the HP Smart app select Printer Settings, then select Advanced Settings to access the printer's EWS Page.

 

Select the Web Services tab and click on Remove Web Services and confirm any prompt.

 

Next enable Web Services again and an Information sheet will be printed within a minute and two, then use the part prior to @hpeprint.com as the claim code, which is valid for 24 hours.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎06-18-2023 10:10 AM

HP Recommended

Hi,

From the HP Smart app select Printer Settings, then select Advanced Settings to access the printer's EWS Page.

 

Select the Web Services tab and click on Remove Web Services and confirm any prompt.

 

Next enable Web Services again and an Information sheet will be printed within a minute and two, then use the part prior to @hpeprint.com as the claim code, which is valid for 24 hours.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎06-22-2023 03:13 PM

HP Recommended

Thanks so much… all sorted now :))

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