unable to install the envy 5010 driver on an Acer spin 5

[Andy_Lincoln]

Until recently our printer worked fine on all devices, until it stopped for our Acer Spin 5 which operates Windows 10 (64bit).

We have tried following the virtual assistant. Uninstalled the App, re-registered, manual install- all to no avail. Every time it says it can't install the driver or can't find the driver.

The app works fine on our Dell which also uses Windows 10 (64 bit).

[Kumar0307 · Accepted solution]

Hi @Andy_Lincoln

Welcome to the HP Support Community. I'd be happy to assist you.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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