unable to scan using my hp deskjet 2632 printer

[WMS05]

unable to scan a document using my hp deskjet 2632

[Dragon-Fur]

@WMS05 

Welcome to the HP English Community --

The printer is not brilliant but it can (should) be able to scan content one page at a time in formats for PDF and / or Photo / Image.

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How to scan with an HP printer

So - what are the symptoms ?

Any error messages?

Which app / software are you using?

Has the printer ever been used to scan?

One possible explanation...

Recent events of note:

Twice in the past weeks, HP Smart has been updated to a new version.

• The first of the two updates resulted in various scan or connection issues for some users.
• The second of the updates fixed the issues and also likely contains whatever other updates that were originally intended.

The Microsoft Store has released a new version of the HP Smart application.

Check the Store in your Library downloads -

"Get Updates" if your HP Smart has not yet updated.

After the new version is installed on your Windows computer,

Restart your printer and wait for the printer to completely boot / start.

If the solution does not work for you,

Fall back to using the Full Feature Software / full driver printer software and HP Scan.

Alternatively, use other Scan apps as available for your version of Windows.

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Full Solution Software -

HP Scan and other scan options

Next,

The Full Solution Software / full driver printer software is available for your Operating System / version and your printer.

The full driver printer software includes the scan software HP Scan.

The full driver also lays the foundation for using other software and applications, including those that scan.

If HP Smart cannot be used for any reason, the other options are still available to use until you can get HP Smart working again.

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Full Driver Printer Software and HP Scan

Details, Download page, Examples

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Printer - Full Feature Software

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP DeskJet / Ink Advantage 2600 All-in-One Printer series Print and Scan Driver and Accessories 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

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he installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_14

9025_HP_Scan_Menu_PDF_More_Destination_9

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Message Content References

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Margins

DeskJet printers, including this model, typically require a larger margin along the bottom edge.

If you rotate the print, the larger margin moves to the side.

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

There is no software, firmware, or alignment that changes the larger margin requirement.

The solution to "chopped off" is to keep all data inside of 1/2 inch / 12.7mm on the bottom edge. 

This limitation includes all text, images, page numbers, footer information, cells, tables, lines, other notations, and all file types, too.

For example,

Create your original document with 1/2 inch margins.

When the document is Exported to PDF and printed, it has less chance of

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Scan Images - Paint

Example - Paint Scan

Paint_Scan_Setup_2

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Windows Scan --  The app is less robust than other options but it might suffice.  

“Get” the application from the Store >  Windows Scan

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NAPS2 -- third party software -- is still around and worth a look if you've not tried it.

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.
• NAPS2 might require that the full driver printer software is installed.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2632 All-in-One Printer  

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