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    Know the Benefits of your HP account

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Message 1 of 6
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uninstall Hp officejet pro 8610

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i try to open the screen shortcut off my printer for scanning, it doesn't open. so i try to uninstall the set up, the computer shows me the message "error 5. the process off uninstalling does not achieve. what can i do?

 

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Message 2 of 6
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@Francy02

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

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Message 3 of 6
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I want to uninstall my HP Officejet Pro 8610, but the system won't let me.  The driver in the "Driver Store" of the System 32 Folder prohibits the removal of the driver "C:\Windows\System32\DriverStore\FileRepository\hpwia_oj8610.inf_amd64_80a1460fc3d1076d "and "C:\Windows\System32\DriverStore\FileRepository\hpoj8610fax.inf_amd64_e94c57e19ac4e28e." It tells me that only the system can uninstall these drivers,  I've tried changing the permissions, but it didn't help.  My 8610 is broken and in the trash so I want to delete all of its software.  Please help.

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Message 4 of 6
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@Photowalker

 

This might require remote access of the computer to uninstall the drivers.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Cheers,

Sandytechy20
I am an HP Employee

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Message 5 of 6
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I get through steps 1, 2 & 3 successfully, but then steps 4, 5 & 6 do not show up on the site.  What am I doing wrong?

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@Photowalker

 

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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