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‎12-04-2020 09:34 AM

HP Recommended
Product: HP Photosmart D110a
Operating System: macOS 10.15 Catalina

I was getting error message when trying to print---for example inkjet1.driver will damage your computer. I contacted apple as I have a Mac with macOS Catalina 10.15.7. They had me uninstall the printer and then to HP to connect a new driver. However when I tried to do that it said no driver was available for my system. What do I do now?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-04-2020 10:55 AM

HP Recommended

Hi,

Please follow below steps to fully remove any previous software:

https://support.hp.com/us-en/document/c06960563

 

Once completing the uninstall, download and install below drivers:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Power on the printer and connect it to your Mac, go to System Preferences > Printers & Scanners, click the plus sign and select your printer, select your printer model within the Use drop-down menu and press on Add, then try printing.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

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2 REPLIES 2

‎12-04-2020 10:55 AM

HP Recommended

Hi,

Please follow below steps to fully remove any previous software:

https://support.hp.com/us-en/document/c06960563

 

Once completing the uninstall, download and install below drivers:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/ASU/HPPrinterDrivers5.1.dm...

 

Power on the printer and connect it to your Mac, go to System Preferences > Printers & Scanners, click the plus sign and select your printer, select your printer model within the Use drop-down menu and press on Add, then try printing.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-08-2020 07:48 AM

HP Recommended

The 5.1 version doesn't work any longer on Big Sur, or at least I can't unpack and force install.  Does anyone have a workaround?  Now I have a generic PCL driver which doesn't allow printing in color.  I run Big Sur, and have Parallels to run windows, and within Windows printing is fine because there are updated Windows 10 drivers for this printer!

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