unknown password for hp smart control panel how to hp 9020 printer reset locked programs

[9020469]

i have tried for days to resolve the problem.i cannot access any of the options under reset .any reset to unlock the options.i dont remember.sorry.i hace tried everything.

[Garp_senchau]

@9020469, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I understand how frustrating this must be! 😞 Just to clarify—are you trying to reset the printer itself (factory reset) or reset network settings to reconnect it to Wi-Fi?

You may refer to this guide for resetting the Wi-Fi network: Restore Wi-Fi setup mode on your HP printer | HP® Support

Then you can refer to this guide to factory default the printer: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,