-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- unsupported printer Models in Webjet Admin

Create an account on the HP Community to personalize your profile and ask a question
05-09-2024 11:39 AM
I am running Jetadmin 10.5 SR5
Does anyone know if the following models are supported (would like to send them firmware updates) and or how to get them past the "Device Communication Error"?
Color LaserJet Pro M478f-9f
LaserJet Pro 4001
LaserJet Pro M404-M405
PageWide Pro 452dw Printer
PageWide Pro 577 MFP
05-09-2024 01:55 PM
Have you confirmed that you have entered the correct administrator credentials for all the devices? I see you have some of the newer devices that ship with an administrator password already set which might block communication if you are not using those credentials or changed from the default.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.