• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Web JetAdmin

I am running Jetadmin 10.5 SR5

 

Does anyone know if the following models are supported (would like to send them firmware updates) and or how to get them past the "Device Communication Error"?

 

Color LaserJet Pro M478f-9f
LaserJet Pro 4001
LaserJet Pro M404-M405
PageWide Pro 452dw Printer
PageWide Pro 577 MFP

2 REPLIES 2
HP Recommended

Have you confirmed that you have entered the correct administrator credentials for all the devices? I see you have some of the newer devices that ship with an administrator password already set which might block communication if you are not using those credentials or changed from the default.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I have the administrator's passwords in exactly as I use it remotely in the credentials under EWS or Domain password.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.