update account

[Aranyaaa]

The printout from my printer says I have a problem with my HP account and until that is resolved I can't print, I have had this printer for a year and nothing changed on my account, I can't print.

[A_Gayathri]

Hi @Aranyaaa ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP account may need to be updated or synced with your printer. Here are some steps to resolve the issue:

Sign into HP App: Open the HP app on your computer or mobile device and sign in to your HP account. Ensure that the account details are correct.

Check HP Account Status: Go to the HP Account website and sign in to make sure there are no issues with your account, such as expired subscriptions or billing issues.

Update Printer Firmware: Check for any available firmware updates for your HP LaserJet M110we. Sometimes, updating the printer's firmware can resolve account-related issues.

Reconnect Printer to HP Account:

• On your printer's control panel, navigate to the settings and disconnect from your HP account.
• Reconnect the printer to your HP account, ensuring it is linked properly.

Reinstall Printer Drivers: If the issue persists, uninstall and reinstall the printer drivers on your computer. You can download the latest drivers from HP’s website.

Verify Instant Ink or Other Services: If you're enrolled in HP Instant Ink or another subscription service, ensure that there are no issues with your service that could be causing the problem.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aranyaaa]

I have done all the options also with my account right, what the result is I have to press the info button on the printer first and then the printer it, I have unplugged and reconnected but no result only the info button on the printer to print a test page and then the printer works.

[zoey7886]

@Aranyaaa, Thank you for your response,  

  

Is there anything else that I can help you with today? 

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Take care and have a great day ahead! 

Regards,

[Aranyaa]

Error: OW_4XX_OWSWS00001

[zoey7886]

@Aranyaaa, Thank you for your response. I see that you are encountering the error OW_4XX_OWSWS00001. 

Let’s try the following steps to resolve this issue:

Check HP Server Status: Sometimes, this error occurs due to temporary server issues. Please visit the HP Status Page to check if there are any ongoing service disruptions.

Re-login to HP  App:

• Sign out of your HP account in the HP  app.
• Close the app and restart your device.
• Sign back in and check if the issue persists.

Reconnect the Printer to HP Account:

• On the printer control panel, navigate to Setup > Printer Settings > Restore Factory Defaults (if applicable).
• Reconnect the printer to your HP account through the HP  app.

Reset the Printer:

• Turn off the printer, unplug it from the power source, and wait for 60 seconds.
• Plug it back in, turn it on, and try printing again.

Check Network Connection: Ensure your printer is connected to a stable Wi-Fi network and not switching between multiple networks.

If the issue continues, please let me know, and I’d be happy to assist further.

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Take care and have a great day ahead!

Best regards,

[Aranyaa]

 I did everything exactly as you told me but it does select the printer on the PC but it doesn't add it to my HP App account and I entered everything exactly right, when I press the info button on the printer it gives this page and then I can print but I have to print that test page first or it won't do it.   www.hpapp.com 

hp 

Check your account 

A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved. To 

learn more, open the HP app or visit www.hpapp.com and sign in to your account. 

Product Name: HP LaserJet M110w 

Formatter Number: D157LLQ 

Bonjour Service Name: HP LaserJet M110w (B5FEAA) Printer Claim Code: JNRV DCVN CZ26 5346 

Serial Number: (Serial# removed) Firmware Datecode: 20220215 Printer PIN: 42937940 

Supplies 

Black Cartridge: Order 142A (W1420A) 

Wireless 

Status: Connected 

Network Name (SSID): MOVISTAR_D851 

Status: Normal 

[zoey7886]

@Aranyaaa, Thank you for your patience and for trying all the steps.

Please refer to this link: HP error code and let me know if it helps.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,