update

[CRB10]

keep getting retry on update for envy 5070 printer

[Raj_05]

Hi @CRB10,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble updating your HP ENVY 5070 printer and keep encountering a "retry" message, here are some troubleshooting steps you can follow.

Check Internet Connection: Ensure that your printer is connected to a stable internet connection. If it's connected via Wi-Fi, check that the signal is strong.

Restart Printer and Router: Sometimes, simply restarting your printer and router can resolve connectivity issues.

Update Firmware Manually:

• Go to the HP Support website and search for your printer model.
• Download the latest firmware update for your printer.
• Follow the instructions to manually install the firmware update on your printer.

Check for Printer Software Updates:

• Open the HP Smart app or the HP Printer Assistant on your computer.
• Check for any available software updates and install them.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.
• Attempt the update process again.

Clear Cache on the Printer:

• Navigate to the printer's settings menu and look for any options related to maintenance or cache clearing.
• Clear the printer's cache if the option is available.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support