useless HP printer

[youty2126]

Thank you for providing all the information. I will forward the case to the escalation team, they will reach out to you in 2 or 3 business days and help you further.

Yes well, I won't wait up. I've been on this a year already!

I have initiated an escalation, they should reach you soon

Tues 14:00

still waiting...

Tues 16:21

They will reach you 2-3 business days.

Thurs 20:35

still waiting...

I'm not surprised that you are experiencing long wait times ~ that's because you are inept, inefficient and uncaring. As I said before ~ what a load on shysters you are.

Fri 14:25

Barry, we are sorry for the delay. The delay is due to operational backlog caused by the restrictions imposed to contain COVID-19.

Fri 20:51

Covid-19 was non existent when this problem arose a year ago!

Barry, I do see that your concern was escalated internally. We will get back to you.

22:04

Why, it's now Saturday the 20th ~ 5 'business days' unless you are on a two day week, which wouldn't surprise me. Why have I got NO CONFIDENCE that you will EVER get round to fixing this? Why don't you just give me my money back and I'll ** off and quit bothering you? Why, Why Why...

[Riddle_Decipher]

@youty2126 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

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If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

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