• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-18-2023 04:49 AM

HP Recommended
Product: HP LaserJet MFP M140w Printer

Hi, my HP laser Jet doesn't print becousa I must verify my account. But I d0n't know why. Please help me. It's a new Hp laser Jet. Thanks.

Category:
6 REPLIES 6

‎03-20-2023 06:01 PM

HP Recommended

Hi @rabodie,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.  

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

 

 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎03-21-2023 11:41 AM

HP Recommended

Hi Alden4 thanks for you answer. The product number is 7MD72E - Serial N. VNF5427530.

Today the Status is "unable to print" .. so my Jet print is NEW, I bought it few months ago (Gen, 4 - 2023).

Please HELP ME .. it must work. Thank you.

Was this reply helpful? Yes No

‎03-22-2023 01:06 AM

HP Recommended

Hi @rabodie,

 

Thank you for your response, 

 

Please use this document and follow the steps for First-time printer setup HP LaserJet MFP M139-M142 printers.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎03-22-2023 11:08 AM

HP Recommended

maybe I explained myself wrong.

I already did the installation process three months ago and it was successful. Now he has blocked me from printing by telling me that there are problems with my account, or that my account needs to be verified. Why can't I use a printer that I paid for?

Was this reply helpful? Yes No

‎03-25-2023 06:09 AM

HP Recommended

So you are not able to help me.

Was this reply helpful? Yes No

‎03-26-2023 01:10 AM

HP Recommended

Hi @rabodie,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.