very slow printer

[rjd636]

 I purchased HP Office Jet Pro 8020 e Series about two years ago.. I bought a new HP Laptop with Windows 11. My problem is the printer is very slow. This issue is for a friend of mine that has little computer knowledge.

[Max3Aj]

@rjd636, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating slow printing can be, especially when you're trying to help a friend with limited computer knowledge. Here are some steps you can take to troubleshoot and potentially resolve the issue:

Check Printer Settings:

• Turn off Quiet Mode: This mode can slow down printing to reduce noise. You can disable it through the HP Smart app.
• Reduce Print Quality: Lowering the print quality can speed up printing. Adjust this setting in the printer preferences.

Update Drivers:

• Ensure that you have the latest drivers installed for your printer. You can download them from the HP Support website.

Reset the Printer:

• Disconnect the power cord from the printer while it is on, wait for about 60 seconds, and then reconnect it.

Use Both Cartridges:

• Make sure both ink cartridges are properly installed and not empty.

Uninstall and Reinstall HP Print Driver:

• Sometimes reinstalling the driver can resolve issues. Uninstall the current driver and use the HP Smart app to reinstall it.

Check Network Connection:

• Ensure your printer is connected to a stable network. A weak or unstable connection can cause delays. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support