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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- very slow printer

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04-10-2025 09:59 AM
I purchased HP Office Jet Pro 8020 e Series about two years ago.. I bought a new HP Laptop with Windows 11. My problem is the printer is very slow. This issue is for a friend of mine that has little computer knowledge.
04-11-2025 10:02 AM
@rjd636, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand how frustrating slow printing can be, especially when you're trying to help a friend with limited computer knowledge. Here are some steps you can take to troubleshoot and potentially resolve the issue:
Check Printer Settings:
- Turn off Quiet Mode: This mode can slow down printing to reduce noise. You can disable it through the HP Smart app.
- Reduce Print Quality: Lowering the print quality can speed up printing. Adjust this setting in the printer preferences.
Update Drivers:
- Ensure that you have the latest drivers installed for your printer. You can download them from the HP Support website.
Reset the Printer:
- Disconnect the power cord from the printer while it is on, wait for about 60 seconds, and then reconnect it.
Use Both Cartridges:
- Make sure both ink cartridges are properly installed and not empty.
Uninstall and Reinstall HP Print Driver:
- Sometimes reinstalling the driver can resolve issues. Uninstall the current driver and use the HP Smart app to reinstall it.
Check Network Connection:
- Ensure your printer is connected to a stable network. A weak or unstable connection can cause delays.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support