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‎02-03-2020 08:07 PM

HP Recommended

Where do I get the scanner software so I can scan on my HP Officejet Allinone 5258

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2020 08:24 AM

HP Recommended

Hi @nettsh

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

To better assist you - What's the operating system installed on the computer? 

 

While you respond to that, let's try theses steps - 

 

HP Printers - How to Scan (Windows)

 

HP Printers - How to Scan (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎02-05-2020 08:24 AM

HP Recommended

Hi @nettsh

 

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

 

To better assist you - What's the operating system installed on the computer? 

 

While you respond to that, let's try theses steps - 

 

HP Printers - How to Scan (Windows)

 

HP Printers - How to Scan (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎03-20-2020 07:31 AM

HP Recommended

I have win10 , printer works fine, no connection issues. need to scan my tax docs but I can not get the scanner to work as the HP app download wont see the printer on my network. test printing verifies printer and laptop are communicating. Where is the scanner software ? 

Was this reply helpful? Yes No
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