while using HP Smart, all the icons on my pc flicker. When I close HP Smart it stops.

[Quality_1st]

while using HP Smart, all the icons on my pc flicker. When I close HP Smart it stops.

[zoey7886]

@Quality_1st, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Smart! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like the HP Smart software might be conflicting with your display settings or another background process. Here are some troubleshooting steps to resolve the flickering issue:

Update HP Smart & Printer Drivers

1. Open Microsoft Store and check for updates for HP Smart.
2. Go to Device Manager → Printers → Right-click HP OfficeJet Pro 8715 → Update driver.
3. Also, update your graphics drivers under Display adapters.

Check for Windows Updates

1. Go to Settings → Windows Update.
2. Install any pending updates and restart your PC.

Disable Hardware Acceleration in HP Smart (if available)

1. Open HP Smart.
2. Go to Settings and look for a Hardware Acceleration option.
3. If enabled, turn it off and restart the app.

Check Background Processes

1. Open Task Manager (Ctrl + Shift + Esc).
2. Look for any high CPU or GPU usage when HP Smart is running.
3. End any non-essential tasks that might be conflicting.

Run Windows Troubleshooters

1. Open Settings → System → Troubleshoot.
2. Run the Display troubleshooter and Printer troubleshooter.

Reinstall HP Smart

1. Uninstall HP Smart from Settings → Apps.
2. Restart your PC.
3. Download and reinstall the latest version from the Microsoft Store.

If the issue persists, let me know what you've tried, and I can suggest further steps! 😊  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,