white strip along One edge of Gloss Photo

[FlyingDoc]

I see previous questions to this problem but no solution

Can anyone help please

I have a new printer but every setting for 7 x 5 in photo (gloss photo paper)  gives a  4-5 mm white margin along the 5 in  border

[Kuroi_Kenshi]

Hi @FlyingDoc,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[FlyingDoc]

SmartTank 7300

I note exact same problem (with pictures) on this site but no resolution

[Kuroi_Kenshi]

Hi @FlyingDoc,

Thank you for the response.

Try these steps:

Check Paper Size Settings: Ensure that you're selecting the correct paper size in the printing preferences. Make sure it matches the actual photo paper size you're using.

Adjust Borderless Printing: If your printer supports borderless printing, verify that this option is selected. You can find this setting in the printer preferences under print settings.

Check Printer Alignment: It's possible that the printhead alignment is off, which can result in white margins on printouts. Use the printer's maintenance settings to perform a printhead alignment.

Inspect Paper Feed: Ensure the photo paper is correctly loaded in the paper tray. Misalignment during loading can cause printing errors.

Update Printer Drivers: Make sure your printer drivers are up-to-date. Sometimes outdated drivers cause printing issues.

Use Recommended Photo Paper: Ensure you're using photo paper recommended by HP, as incompatible paper can lead to print quality issues.

Check Print Margins: If print margins are adjustable in your printer settings, set them to zero for borderless prints if applicable.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[FlyingDoc]

None of your suggestions are applicable in my case

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/White-stripe-on-edge-of-every-photo/td-...

shows the exact same problem I have with clear photo of problem

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/White-stripe-on-edge-of-every-photo/td-...

[Kuroi_Kenshi]

Hi,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,