why is there a 404 message on all support pages

[Audrey37]

Why is there a 404 message on all pages? I just want to be able to get the scanner on my printer working again?

[Dragon-Fur]

@Audrey37 

Welcome to the HP Community Forum.

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@Audrey37 wrote:

Product:  Unknown

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown

Why is there a 404 message on all pages?

I just want to be able to get the scanner on my printer working again?

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There is no precise way to answer this question -- we don't know anything about your printer - not even the model name.

Two of the more common reasons for the product support pages not opening, not found, not usable:

• The source of the issue is the fault of the browser -- bad / no Internet connection, corrupt cookies / cache - something not related to the printer home page.
• Retired Product - that is, the printer is so old that it is no longer supported and all the HP website support for it is gone.

Is your HP Product “vintage?  (Ten years of age or older)

Typically, HP stops supporting consumer products after ten years.  Read the policy and find out if your HP device is on the list. “EOL”

•  HP Customer Support - Retired Products

Find Your Printer Name or Number | HP Printers | @HPSupport

OR

Find product and serial numbers for HP PCs, printers, and accessories

Reminder: 

Never post the serial number or any private information in the Community – we are a public resource.

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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