wide white bottom border on 5x7 prints

[Industryman]

When I print 5x7 photos on my 4155 all-in-one using a wireless connection, there is always a wider white border at the bottom of the printed photo than the other three sides.  I have formatted the phots as 5x7 using Microsoft Office Picture Manager and also tried to manually reformat the photos with a narrow bottom  border, but the print still has a wide white border at the bottom.  I don't get any error message and software and drivers are all current.

Is there a printer setting I'm missing?  I've tried quite a few things and used up a lot of photo paper to no avail. 

Is there a photo program that doesn't do this?  Anything else . . .?

I'd appreciate any help anyone can give me regarding this problem.

Hopefully, someone has experienced the same thing and has a solution.  

Thank you in advance.

[Dragon-Fur]

@Industryman 

Welcome to the HP Community Forum.

It's the printer -- This Desktop series shares the following limitations:

The printer does not support borderless

and

The printer requires a larger margin along the bottom edge.

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

If you are using printer software that includes margin control,

Set all margins no less than 1/2 inch (12.7 mm)

I've never used the Microsoft Office Picture Manager.

I do not have any context for its use.

If there is a solution to the uneven margins, it likely includes having installed the Full Feature Software / full driver printer software.

=======================================

Windows Photos

Easy and quick...

Might work if the software / app is smart enough to even out the margins...

Choose size of paper

Choose size of print

Photos_Print_Letter-5x7_2

=======================================

HP Smart - Windows - Application

HP Smart - Windows - backed up with the installation of the full driver printer software - might be able to center the photo onto the paper. 

On the main menu

Use the "Crop" Scaling option to "match" the shape of the photo to the shape of the paper.

What?

Shrink to Fit can result in uneven borders when the shape of the photo does not match the shape of the paper

In More Settings

Select Shortcut "Photo Printing with white borders"  (if / as available)

Switch OFF the option for Borderless printing

General Example - HP Smart - Windows - 5x7 inch

Reminder:  Switch OFF Borderless on a printer that does not support the option.

HP_Smart_W10_Borderless_Print_5x7_All_6

=======================================

Microsoft Paint

Paint (mspaint) can be used to print photos

I've not looked at this example for a while -- I think the "newer" Paint still works the same way or similarly.

Print_Photos_Paint_2FE

=======================================

Irfanview - Windows

Free

Comments

In my opinion

This software will do pretty much what you tell it to do.

The basics are simple -- it goes uphill from there, of course - the more complicated the task, the more steps to make it happen.

The help files are decent and there is help from the website, too.

------------------------------------------------------

Irfanview

Brilliant Free Photo Viewing, Editing, and Print Software

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including:  FAQ

NOTES

• Both 32bit and 64bit versions for Windows are available.
• Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > tab Help

General Example - Irfanview - Photo Print

Irfanview_Print_1

Irfanview_Custom_Print_Size_2

References / Resources

=========================

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet Plus 4155 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Industryman · Accepted solution]

Thank for your detailed reply, and so quickly.

I'll take your suggestions one at a time and see what solves my problem.

Again, I appreciate your help.  

[Dragon-Fur]

@Industryman 

You are welcome.

Let us know how it goes...

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Industryman]

It seems it's the printer.  I've tried four software options and I still get the wider bottom border.

I'm guessing it has to do with the mechanics of the printer.  I have an older Epson Workforce printer that worked so I'll replace the print head and use that one for  photo printing. 

Thank you again for your help with this.

[Dragon-Fur]

@Industryman 

You are welcome.

I was thinking that creating a border no less than 1/2 inch all around would work to accommodate that bottom edge.

Seems odd to me.

I think I am perhaps missing something.

@greenturtle 

Words of Wisdom?

What's the deal with that bottom border on the DeskJet?

I realize it has to be larger (12.7 mm) -- but why is the photo unable to be centered with larger borders on all sides?

Thanks.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[greenturtle]

Hi @Dragon-Fur 

This got me stumped too.  This could be a firmware software interaction.

@Industryman 

If you're using an Android phone,  can try using Mopria print? (Download from Play Store)

It may or may not solve the problem though. 

Thanks

[Industryman]

Thanks.

I'm thinking it's the printer and not the software.  

But, since I really don't know, I'll try the Mopria print app. . . . but I'm running out of printer paper!

I'll post the results but it may be a while.

Thanks again for the suggestion.

[greenturtle]

Thank you @Industryman  for helping us to test and validate.

Here's a resource on Mopria Print that might helpful (not exactly on photo print but how to get Mopri app):

https://www.youtube.com/watch?v=ocdo769Bg-o

Would you be interested in participating in HP Printer testing program?

Will send you a Private message on the printer test program if interested.

[Industryman]

Unfortunately, the Mopri app is Android based and I had to add a few programs to my Windows 10 OS computer to get to the Google Play store.  After that, I didn't have any luck using the app.  On my phone (a Samsung S20 5G android) the remote print function still had the same bottom wide white space as when I printed directly from the computer.  Both are wireless connections.  There are likely programs that allow manual setting of margins for a photo print, but I haven't been successful using any of them.

I don't know how much help I could be as a part of the printer program, but I'll give it a try if it helps others.  Because of HP's proprietary interfaces with printers,  I would hope, at some point they would get involved to advise printer capabilities re: printing issues, but don't know how much message streams like this one are monitored by HP.

For now, what does my involvement in the forum you mentioned entail?  

Thanks