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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎12-06-2025 08:00 AM

HP Recommended

Just got a new printer. I'm having problems with the install. The printer goes to sleep within 15 minutes. The Wi-Fi button will not stay on. I keep getting the error message that my printer is not connected to the internet. I can not print documents using Wi-Fi. I can print documents using a usb cable. I gone the uninstall reinstall software. Reset my router multiple times. The ai chat has not been helpful. I'm thinking about just returning this printer.

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