wifi connection not working on hp 7002 supertank printer

[David1276]

Just got a new printer. I'm having problems with the install. The printer goes to sleep within 15 minutes. The Wi-Fi button will not stay on. I keep getting the error message that my printer is not connected to the internet. I can not print documents using Wi-Fi. I can print documents using a usb cable. I gone the uninstall reinstall software. Reset my router multiple times. The ai chat has not been helpful. I'm thinking about just returning this printer.

[Jerry_57]

Hi @David1276,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're facing several issues with your HP Smart Tank 7002 printer's Wi-Fi connectivity. Here are some steps you can try to resolve these issues:
 

Ensure Basic Connectivity

Placement:
 

• Make sure your printer is within range of your wireless router.
• Avoid physical obstructions like walls or large metal objects between your router and printer.

Wi-Fi Button:
 

• Confirm that the Wi-Fi button on your printer is enabled and not showing any error indicators.

Printer and Network Configuration

Manual Wi-Fi Setup:
 

• Consider setting up the Wi-Fi connection manually through the printer's control panel, ensuring you enter the correct network SSID and password.

Network Configuration Report:
 

• Print a network configuration page to verify that the printer's network settings are correct.

Software and Firmware

Update Printer Firmware:
 

• Download and install any available firmware updates for your printer to ensure optimal functionality. You can usually find these updates on https://support.hp.com/us-en.

HP App:
 

• Ensure you are using the HP app to set up and manage your printer. The app can provide additional troubleshooting options and assist with network connections.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   

Power and Sleep Settings
 

1. Sleep Mode Adjustments:
   
   
   • Check the printer settings to adjust sleep mode timing or disable it if possible. Some settings can be modified via the printer's control panel or HP app.
     
     
     I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support