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Hi,
Thanks for using the HP Support Community.
Let's try to do a Reset Wireless and then use the HP App to setup and connect printer to the network.
Reset Wireless (Example):
https://www.youtube.com/watch?v=6feagkSosqU
(different printer but steps are the same)
For more resources on the printer;
https://www.youtube.com/playlist?list=PLUV0sXfF6zPgXU-6XKW95YOuRgWahD-0y
Hope that helps!
When there is an Internet Service Provider | Router change | password change (for the network) or when moving to a new location, a wireless reset is needed for the printer with a re-setup using the HP app to get the printer connected to the network again.
Here's some examples on how to reset the wireless to defaults (different printers have different steps):
Reset wireless:
HP DeskJet 2800 printer series:
HP Smart Tank 670 | 6001 Printer series:
I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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