wifi light and colour ink light are flashing this is a new printer i just got it today.

[flashred]

hp2820e  printer

[Sneha_01]

Hi @flashred,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If both the Wi-Fi light and color ink light are flashing on your new HP OfficeJet 2820e printer, it indicates that there might be a setup issue or a problem with the printer’s initial configuration. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Power Cycle the Printer:

Turn Off the Printer:

• Press the power button to turn off the printer.

Unplug the Printer:

• Disconnect the power cord from the printer and the wall outlet.

Wait:

• Wait for at least 60 seconds to allow any residual power to drain.

Reconnect and Power On:

• Plug the power cord back into the printer and the wall outlet.
• Turn the printer on and observe if the issue persists.

2. Check for Paper Jams and Cartridge Installation:

Inspect for Paper Jams:

• Open all access doors and check for any paper jams or obstructions. Remove any jammed paper carefully.

Check Ink Cartridges:

• Ensure that the ink cartridges are properly installed and have sufficient ink. If the cartridges are not installed correctly, remove and reinstall them.
• Check for any protective tape or packaging that might still be on the cartridges or in the printer.

3. Verify Wi-Fi Connectivity:

Check Wi-Fi Connection:

• Ensure that your printer is within range of your Wi-Fi network.
• Confirm that your Wi-Fi network is working properly and other devices are connected.

Reconnect to Wi-Fi Network:

• Go to the printer’s control panel and navigate to the wireless settings.
• Follow the prompts to reconnect the printer to your Wi-Fi network. You may need to enter your Wi-Fi network name (SSID) and password.

Use the HP Smart App:

• Download the HP Smart app on your smartphone or computer from the HP Smart website or your device’s app store.
• Follow the app’s instructions to connect the printer to your Wi-Fi network.

4. Check Printer Settings and Status:

Consult the Printer Manual:

• Refer to the printer’s manual for information on what the flashing lights mean. This will provide specific details for your model.

Run Printer Diagnostics:

• Use the HP Smart app or the printer’s control panel to run any diagnostic tools or setup wizards. These tools can help identify and resolve configuration issues.

5. Update Printer Firmware:

1. Check for Firmware Updates:
   • Visit the HP Support website and search for firmware updates for the HP OfficeJet 2820e.
   • Download and install any available firmware updates according to the instructions provided.

6. Perform a Factory Reset

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support