win10 new printer should prompt if user would like to remove any older printers & WU error

[JMunroDesign]

My PC was not running windows update for months. I thought it might be a need to update firmware on my PC or something since it is a gamer desktop on windows 10 hardware, but then I noticed something that google AI was helping me with.

When researching, I pull up the windows update logs and notice that there was this WU exit error code: 0x8024200B:

2025/08/12 17:38:22.9811195 18540 14652 Handler Exit code = 0x8024200B

I uninstalled the older non-existing printer and rebooted. Retried updates but got the same error.

The AI in google then says to remove the device from device manager. I did this. Rebooted, retry and same error.

The driver must still be there. I looked more and notice there is also the printui.exe commands. I ran these and the control lets you delete the drivers from the registry as well I guess. After this, it manages to install updates now:

2025/08/07 21:20:28.1069590 3112 21580 DownloadManager Failed to remove update 6A91E409-BD5C-4C50-8634-5C850BCD71D3.1 from the in-use sandbox list
2025/08/07 21:20:28.1071924 3112 21580 UDP Mutex will be closed. index = 0, HANDLE = 0x000012D0
2025/08/07 21:20:28.1072031 3112 21580 UDP Deployment job Id E71AA5A1-B7E7-4B10-BC50-D8E6FBCBE0FE : Method succeeded for update 24B197A7-52B9-4F25-A22A-3A68642B03E9.1, hrDeploy = 0x00000000
2025/08/07 21:20:28.1072057 3112 21580 UDP Deployment job Id E71AA5A1-B7E7-4B10-BC50-D8E6FBCBE0FE : Update 24B197A7-52B9-4F25-A22A-3A68642B03E9.1 complete delegate invoked.
2025/08/07 21:20:28.1132069 3112 21580 UDP Deployment job Id E71AA5A1-B7E7-4B10-BC50-D8E6FBCBE0FE : Job complete delegate invoked.
2025/08/07 21:20:28.1132105 3112 21580 UDP Deployment job Id E71AA5A1-B7E7-4B10-BC50-D8E6FBCBE0FE : Ending Installing updates, CallerId = Update;ScanForUpdates, Exit code = 0x00000000
....
2025/08/12 17:38:22.7416921 18540 14652 Handler * START * Driver Install
2025/08/12 17:38:22.7416939 18540 14652 Handler Updates to install = 1
2025/08/12 17:38:22.7439683 18540 14652 Handler CUHDriverHandler: No optional CompatibleProvider
2025/08/12 17:38:22.9707355 18540 14652 Driver *FAILED* [800F020B] Error Installing PnP Driver usbprint\hpdeskjet_2130_serie56ee
2025/08/12 17:38:22.9810353 18540 14652 Handler Device id = usbprint\hpdeskjet_2130_serie56ee
2025/08/12 17:38:22.9810365 18540 14652 Handler DriverPingback=1|0|||||0|0||||
2025/08/12 17:38:22.9810415 18540 14652 Handler *FAILED* [800F020B] Driver Install of {40A72171-57F1-4C4D-A281-AAC68573BDD2} on usbprint\hpdeskjet_2130_serie56ee (mapping to error 8024200B)
2025/08/12 17:38:22.9810901 10832 13888 UDP Deployment job Id 38F46A53-314B-45D5-B4E2-0AF4BBE9EBF5 : Update 40A72171-57F1-4C4D-A281-AAC68573BDD2.1 failure delegate invoked.
2025/08/12 17:38:22.9811195 18540 14652 Handler Exit code = 0x8024200B
2025/08/12 17:38:22.9811201 18540 14652 Handler * END * Driver Install

Fix and removed drivers for the old 2130 and retry:

2025/08/13 09:52:06.8403521 11828 13268 ComApi Serializing CUpdate 40A72171-57F1-4C4D-A281-AAC68573BDD2.1
2025/08/13 09:52:06.8403832 11828 13268 ComApi Update serialization complete. BSTR byte length = 2901, CallbackInfo cookie length = 0
2025/08/13 09:52:06.8668970 11828 11048 ComApi Caller requested deployment provider mode is 2
2025/08/13 09:52:06.8669124 11828 11048 ComApi Using caller specified deployment provider mode 2
2025/08/13 09:52:06.8669358 11828 11048 ComApi * START * Federated Install ClientId = MoUpdateOrchestrator (cV: FQWDahzt20qlZfIk.2.0)
2025/08/13 09:52:06.8671329 11828 11160 ComApi * START * Install ClientId = MoUpdateOrchestrator, Flags: 0X12100 (cV: FQWDahzt20qlZfIk.2.0.0)
2025/08/13 09:52:06.8671340 11828 11160 ComApi Allow source prompts: Yes; Forced: No; Force quiet: No; Attempt close apps if necessary: No
2025/08/13 09:52:06.8671421 11828 11160 ComApi Updates in request: 1
2025/08/13 09:52:06.8671451 11828 11160 ComApi ServiceID = {8B24B027-1DEE-BABB-9A95-3517DFB9C552} Third party service
2025/08/13 09:52:06.8768715 3252 15692 Agent Validating updates before Install
2025/08/13 09:52:07.0584025 3252 15692 Agent Pre-install check complete
2025/08/13 09:52:07.0631976 11828 11160 UDP BeginUpdateDeployment invoked for Installing the 1 updates; Caller id = MoUpdateOrchestrator
2025/08/13 09:52:07.0634585 11828 11160 UDP Installing update

But, why can't the installer/uninstaller for HP drivers do all this for you and remind you that you have bad drivers or that the devices are detached or older and need removal or update. Would you like to remove them (maybe enumerate a list at this point allowing you to select the ones to remove?) something like that would fix the update bug..

[Garp_senchau]

@JMunroDesign, Welcome to the HP Support Community! We're stoked to have you on board! 

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We're looking forward to helping you get back up and running! 

Regards,