windows 10 update and now the PC doesn't see the HP Smartphoto 8150

[johnnos1234]

Hi sorry for the delay...mine did and I'm not that savvy to be able to tell you how to create it. So sorry! Good hunting --- johnnos1234

[The_Fossette]

@johnnos1234,

Is the issue resolved?

If any other questions arise, please feel free to write back to me.

Cheers!

[johnnos1234]

Hi The_Fossette, No the issue has not been resolved yet! Thanks --- John

[PattisPages]

Definitely NOT resolved!!!

[The_Fossette]

@johnnos1234,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[PattisPages]

That costs $20 and probably won't be helpful.  Wiser to buy a new printer--NOT an HP one, though.

[sharon_J]

Hi. i have the same issue, my photosmart8150 is now undetectable. i spent 3 hours trying all the HP suggestions to no avail i have the wireless HP Envy installed but it does not print nearly as nice 😞

 i agree the reason is a windows update because both printers worked last month.

HP tech? is there a work around yet? i'd really appreciate using my old and new printers. thanks

[PattisPages]

Let us know if you resolve it, as no one has succeeded yet, that I know of.

[johnnos1234]

No, I haven't seen a resolution yet. It really can't be that difficult right? I mean the printer worked for 3 +/- years with Windows 10 and then all of the sudden with the latest Microsoft update the printer stops working...must be a Microsoft issue???