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‎09-06-2026 01:03 PM

HP Recommended

windows setup says 'driver is unavailable' (8130e)

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1 REPLY 1

‎09-07-2026 09:33 AM

HP Recommended

Hi @mfwalcott 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand the issue. We are working with an HP OfficeJet Pro 8130e, and during the Windows printer setup process, the message "Driver is unavailable" is displayed.

 

To better understand the setup environment before providing troubleshooting steps, could you please confirm:

  1. Which version of Windows are you using (Windows 11 or Windows 10)?
  2. Is the printer connected via Wi‑Fi or USB?
  3. Does the printer appear under Settings > Bluetooth & devices > Printers & scanners, or does it not appear at all?
  4. Are you installing the printer through the HP App, Windows printer setup, or both?
  5. Have you recently changed your Wi‑Fi network, router, or computer?

 

Once these details are available, we can provide the most appropriate troubleshooting steps to help restore full printer functionality.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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