wireless brother printer only printing on half page

[Sazzie]

Hi I have a wireless Brother printer MFC - J4620DW prints fine from my phone but only on half of the A4 page from laptop. looked at all settings, seem ok. removed turned off, on again reinstalled, same issue. Not very tech minded, can anyone help? Thanks

[Dragon-Fur]

@Sazzie 

Try checking with Brother Printer Support for your Brother Printer

Example

https://www.brother-usa.com/support/mfcj4620dw

Scroll down and check the FAQ - ask your question (short description)

Check the video section, too.

If you have not done so, recheck the Scaling options.

Complete steps to clean the printer.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[Sazzie]

my phone prints normally so i thought it was an issue with my new laptop.  I'll check it out though, thanks for taking the time to answer.

[Dragon-Fur]

@Sazzie 

You are welcome.

It is perhaps a driver issue - the printer software for the computer is different than the application used on a mobile device.  Generally, there are more options and control using the computer printer software - and there is also more that can go wrong.

If the computer is "very new", make sure all the Windows Updates are applied before installing other software.

For example, the printer software is dependent on the Windows File System - anything "not done" on the Windows side can impact the printer software. 

Later - Windows Updates can occasionally corrupt what "was" a perfectly good printer driver installation.  It's not "bad" software - it's just so very complicated to keep everything working together as it ought.

What else?

After other options fail and you "know" it should be working,

HP printers can benefit from a simple Printer Restart / Reset

Wait!  Check with your Brother printer support before applying, of course.

What is the Restart / Reset?

Example

Restart the printer

Resarting the printer might resolve any connectivity error states.

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

   note:

   HP recommends plugging the printer directly into a wall outlet.

Good Luck.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"