-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- wireless connection

Create an account on the HP Community to personalize your profile and ask a question
12-21-2018 02:02 PM
Thank you for joining HP Forums.
It's a pleasure assisting you in finding answers to your technical queries.
Make sure your network is working correctly and that the printer is ready for the network setup.
-
If you are using a wireless router, check your router’s documentation or support site to make sure it meets the following requirements:
-
Check the router band: Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
-
Bonjour support: HP recommends routers that support Bonjour, Apple's network discovery software. Connecting with Bonjour is the best way to find the printer and support wireless printing.
-
To provide you with an accurate solution, I'll need a few more details:
What's the make and model of your WiFi router?
Do you have any antivirus software installed on your Mac?
Do you have a guest network enabled on your WiFi router?
Approximately how far is the printer located from the WiFi router?
Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.
update the printer firmware and Mac software:
Click on this link: https://support.hp.com/us-en/product/hp-deskjet-3050a-e-all-in-one-printer-series-j611/4311836/model... for Connect the printer to the Mac or your network.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee