wireless printer set-up

[pialamode]

I'm trying to set up my wireless printer for the first time.  I went to 123.hp.com/setup and went through the steps to download drivers and set up one of our computers, and I think that all went fine.  However, when I went to complete the same process for our other computer, the set-up process said it couldn't find the new printer.  How do I set up both of my computers to print on this printer?

[Dvortex]

Hello, @pialamode – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

I see that you are trying to setup the wireless on your Envy printer. Please try the steps below to connect the printer to the network:

1. Turn on the printer if it is not already on.

2. On the printer control panel, touch the Wireless icon .

   The Wireless screen displays.

3. Touch the Settings icon .

4. Touch Wireless Setup Wizard, then follow the instructions on the control panel to connect the printer to your wireless network.

You can find the detailed steps here: http://hp.care/2pMvsYe

Once done, then reinstall the printer as suggested below:
 

• Unplug the USB cable from the printer and computer, if present.
• Go to Control panel – Programs and Features – Select all the HP Envy printer entries and uninstall them.
• Restart your computer.
• Now, go to http://hp.care/2p9yTIq and enter the printer model number to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

That should help. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[pialamode · Accepted solution]

Problem solved.  I was sent a phone number for support.  The HP support people found some corrupted drivers in my system; it was my computer that was the issue.  All is fine now.  Thank you for the replies.

[Riddle_Decipher]

@pialamode

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂