Envy 110 e-all-in-one D411a - unable to scan from printer to computer and visa versa...

[DT_68]

Sadly I can only report that none of this has worked.

I have installed the HP s/w and drivers quite a few times now and same end result, ability to scan to Mac and vis vera, plus No ability to print using iOS devices at all.

All since I loaded MacOS Sierra.

So my HP printer has been reduced to print only...... and ieven thats a bit flaky on occasions now.

:-((

[Resolv_S]

Hi@DT_68,

Thanks for the response.

I request you to try “HP Easy scan” app from iTunes and check if that helps you scan from printer to PC.

https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

[DT_68]

Hi, If you check the email trail, you will note that I have already installed HP Easy Scan app and it didnt solve the problem......as it it cant locate a printer / scanner to choose from?

So by me updating to Apple OS Sierra, seems to have ceased any ability for me to scan top my MAC or via versa, or indeed print using Airprint from iOS devices to the HP printer....

I have a perfectly good printer, that worked just fine, until this update.

[Sizzlingsum_13]

@DT_68

Thanks for replying with the information.

I appreciate the steps you have performed and have done a great job.

Through my research, I have found the best document for your printer concern: http://hp.care/2hMccTJ 

Let me know how it goes, cheers 🙂

[DT_68]

HI,

NOPE, NONE OF THIS WORKED. ALL THE PROBLEMS STILL EXIST.

CANNOT SCAN FROM PRINTER TO MAC OR VISA VERSA.

IOS DEVICES CANNOT PRINT TO PRINTER AS NOT AIRPRINT PRINTER FOUND.

AFRAID NONE OF THIS HAS WORKED TO SORT OUT THE PROBLEM, WHICH ONLY OCCURED WHEN I INSTALLED THE MACOS SIERRA UPDATE...

[The_Fossette]

Hi @DT_68

Thank you for posting back.

Please download the driver from the below link and installs it.

http://hp.care/2gVkJ6m

After the driver is installed, perform the below steps.

1.) From System Preferences, click on Print & Scan.
2.) Click the Plus sign.
3.) Select the listed HP Envy 110 e-all-in-one.
4.) Click the drop-down menu next to Use or Print Using and click on Select Printer Software.
5.) Select the Envy 110 e-all-in-one from the list.
6.) Click OK to confirm your selection and add the printer, then try printing using the configured print queue. 
7.) Use HP Easy scan for scanning.

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[DT_68]

After hours of attempts at installing and re-installing software, the scan settings (from printer to mac and visa versa) have finally returned and AirPrint functionality has also returned.... happy days.

My only concern is what happens if I upload a newe MacOS Sierra update, will this impact the printer s/w and or drivers plus AirPrint fiunctionality?

In future, what advise can you give to avoid these issues?

I do appreciate all your assistence to date - you and your colleagues to date.

Regrtads,

Des

[Resolv_S · Accepted solution]

Hello@DT_68,

Thanks for the response.

Glad to hear that the printer is working again.

You can reach out to HP Support Forums for any HP product related queries.

Cheers. Happy posting.

Advance Christmas and New Year wishes.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.